Privacy Policy

1. Introduction

Welcome to SOPtive. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect and process the following types of information:

• Account Information: Name, email address, password, and profile information
• Usage Data: Information about how you use our service, including SOPs created, features accessed, and interaction patterns
• Technical Data: IP address, browser type, device information, and operating system
• Communication Data: Correspondence with our support team and feedback
• Content Data: SOPs, documents, and other content you create or upload to our platform

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our service
• To process your transactions and manage your account
• To improve our service and develop new features
• To communicate with you about updates, security alerts, and support
• To analyze usage patterns and optimize performance
• To detect and prevent fraud and abuse
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: Third-party vendors who help us provide our service (hosting, analytics, customer support)
• Team Members: When you share SOPs with your team or organization
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, regular security assessments, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, unless we're required to retain it for legal purposes.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdrawal: Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

9. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: